Contact Us
The Member Contact Centre can personally assist you with your enquiries over the phone during hours of operation. The account information line and internet banking is available 24 hours a day.
|
Enquiry |
Hours |
Phone |
Online/Mail |
Account Information Line (Phone Banking) |
24/7 |
Ph: 13 14 02
(+61 8 8274 4522 from overseas) |
Internet Banking |
Member Contact Centre |
Mon–Fri: 8am-8pm*
Sat: 9am- 3pm*
*Australian Central Standard Time Excluding public holidays |
Ph: 13 25 85
(+61 8 8205 8888 from overseas)
Fax: 08 8231 3060
(+ 61 8 8231 3060 from overseas) |
Mail: GPO Box 1430
Adelaide SA 5001 |
Visa Card Hotline for lost or stolen cards |
24/7 |
Within Australia Ph: 1800 648 027
Outside Australia Ph: (+61 2) 8299 9101 |
|
Fraud Bureau (for reporting suspected fraud on you card) |
24/7 |
Ph: 1300 705 750
(+61 2 8299 9534 from overseas) |
|
|
|
24/7 |
Ph: 1300 135 538
(+61 2 8225 0620 from overseas) |
MasterCard Internet Banking |
|
|
24/7 |
Ph: 1300 651 777 |
Online Claims |
|
|
Mon- Fri: 9am- 5pm*
*Australian Central Standard Time Excluding public holidays |
Ph: 08 8132 9222
Fax: 08 8363 0443 |
Mail: 62 The Parade
Norwood SA 5067 |
Have you received an unsolicited email claiming to be from us advising you of a security compromise and/or requests your password or other security/personal information? If yes, please
forward the complete email to the following email address:
reportfraud@communitycps.com.au
After you have forwarded the email to us please ensure that you delete it from your email account.
Note: If you are reporting a suspected fraudulent transaction on your account please call 13 25 85 or email:
member@communitycps.com.au 
