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As a credit union, we are committed to lower fees and charges for members. We believe that fees and charges need to be fair and equitable. We apply the principles of mutuality to everything we do and have a sensible approach to fees and other account keeping charges. Every credit union member is a shareholder and a part-owner of their financial institution. Any fee income we receive is returned to members in the form of lower interest rates, special package offers and higher deposit rates. It also covers our costs and the charges we incur for providing services such as ATMs and Internet Banking. The key is your ‘relationship’ with us Each member falls into one of five Relationship Levels and receives a corresponding Fee Allowance. Your Relationship Level depends on the value of your portfolio with us. The value of your portfolio is calculated by adding together the current balances of your savings accounts, loans and term deposits as well as the drawn down portion of any lines of credit (including All-In-One account) on each membership you have with us. We also include eight times the value of any PremierCare®annual insurance premium or loan repayment insurance provided through Allianz Australia Ltd that you have paid to us over the last year. Members who have a special relationship with us – such as life members or pinnacle +plus members – qualify for an upgraded fee level.
The table below details the five Relationship Levels, but for more detailed information, refer to pages 7 - 9 of the  Fees and Charges booklet.  Have you seen the Fee Summary on your Statement?
The Fee Summary on the back of your Statement has been designed to help you understand the number and cost of transactions you make, and assist you to monitor your expenditure each month or quarter. The majority of our members do not pay fees, as we continue to ensure the fees and charges are lower than other financial institutions. Our staff are always willing to help you understand the fees associated with your account, how they can be reduced and also the best account options for your needs. Contact us to find out more Try our Fee Saver Quick Tips We are committed to saving you money on fees. We have come up with a range of Quick Tips for you - if you need any more help, please speak to a Consultant. Use your Fee Allowance wisely by monitoring your transactions and thinking ahead Do you know the amount you have to spend per month for your Fee Allowance? All members have a Fee Allowance of between $5 and $40 each month. This entitles you to a certain number of FREE transactions before you have to pay for the transactions you undertake. For example, members with a $5 Fee Allowance, who regularly use a rediATM at $1.50 per withdrawal, will only be able to undertake three ATM withdrawals in one month before they are charged for each withdrawal and every other transaction that month. By monitoring the way you use your accounts and the number and type of transactions you undertake each month, you could avoid paying excess fees. Look out for the ‘transaction summary’ at the end of your statements every month, so you are able to easily track the way you have used your Fee Allowance throughout the month. Create a list of the dates on which your direct debits, payments and credits will come in and out of your accounts each month, and carry it with you If you know when your insurance payment will be deducted every month, and when your wage will be credited, there is less risk of incurring an overdrawn or declined withdrawal fee. You will be able to plan ahead with your ATM withdrawals, for example, as you will have a better idea of your daily balance. Why not consider creating a 'budget account' for all of your direct debits and payments. Simply arrange for your direct debits, payments and credits to come from this account and you will never have to worry about being overdrawn again! Use EFTPOS to withdraw funds from your account when you make a purchase When you use EFTPOS to pay for petrol or groceries, take the opportunity to withdraw funds as well for just 90 cents as part of your Fee Allowance. This is a great saving, allowing you more ATM withdrawals and other transactions within your Fee Allowance per month. (Remember that each rediATM transactions costs $1.50).
Use BPAY® BPAY® is cheap and so easy to use. You can pay most of your household bills in one visit to our Internet Banking website and pay just 20 cents for each payment (from most accounts - please refer to the Fees and Charges booklet for further information). Use TEXT ME! If you keep a regular check on your account balance, you will be able to manage your accounts more effectively, and avoid fees for overdrawing your account. Through our TEXT ME! service, you can nominate to receive an ‘event triggered alert’ on your mobile phone, such as a direct credit or debit, or a text ‘on demand’ such as your account balance. "Do it yourself" By using Internet Banking and our Account Information Line for your transactions, you will be charged fewer fees per month. For example, if you transfer funds between accounts using Internet Banking there is no charge – but if you request a transfer Over the Counter in a PFC or with the help of a Member Contact Centre consultant, you will be charged $2.50. Download the complete Fees and Charges booklet |
