Community CPS has joined credit unions and mutual building societies from around Australia to sign up to the Mutual Banking Code of Practice developed by Abacus, the peak body for Australian credit unions and building societies.

The new Code of Practice has been designed to help you easily understand our products and services and outlines 10 key promises to ensure that all credit unions and mutual building societies will be fair and ethical when dealing with you.

The 10 Key Promises of the Mutual Banking Code of Practice are:

1. We will be fair and ethical in our dealings with you
2. We will focus on our members
3. We will give you clear information about our products and services
4. We will be responsible lenders
5. We will deliver high customer service and standards
6. We will deal fairly with any complaints
7. We will recognise member rights as owners
8. We will comply with our legal and industry obligations
9. We will recognise our impact on the wider community
10. We will support and promote this Code of Practice