Your Member Messages enables you to send and receive secure messages regarding your accounts to the Credit Union within Internet Banking and is available in the menu at the top right corner of Internet Banking.

 

This feature is a very secure method of communicating with us regarding your accounts as you are required to login to Internet Banking and request a Secure SMS or Token code before viewing your messages. It provides you with a history of messages and allows you to submit a larger range of requests to the Credit Union.

To access your messages, or send a new message, simply click on ‘Your Member Messages’, request a Secure SMS or Token code and select a message or ‘compose’. Any messages you have sent to the Credit Union will be displayed in the Outbox.

If you have previously declined registration for Secure SMS and would like access to Your Member Messages, you can call our Member Contact Centre on 13 25 85 to register.

For more information about this  feature, read our FAQs.

 

 

Coming soon, members using Secure SMS will be provided with the option of selecting different phone numbers to have their Secure Code sent to. The Request SMS Code screen will pre-populate with all the phone numbers we have recorded on your membership.

If you would like to amend or add any additional phone numbers, simply select 'Update Contact Details' under Service Options, otherwise please call our Member Contact Centre on 13 25 85.