We are committed to providing a safe banking environment for our members.

Our Fraud Management Committee meets regularly to assess threats and trends and to ensure that our systems are adapted accordingly. Our security measures are regularly updated.

While we do our utmost to ensure your protection, we also need your help to avoid fraud. Here are just a few ways you can help.

Follow our tips for security

We will publish tips and updates on our website regularly to keep you informed. It is important to be aware of the latest scams and alerts so that you are not 'caught out.'

Another excellent way to stay informed is to join the SCAMWATCH email list to receive regular SCAMWATCH email alerts. The SCAMWATCH website has been created by the Australasian Consumer Fraud Taskforce and is devoted to helping recognise, report and protect yourself from scams. You can join the email list here.

Carefully check your Statements and balances for any fraudulent activity

Unfortunately your card may be copied or skimmed no matter where you are in the world. The best rule of thumb is to never allow your card out of your sight.
 
By checking your Statement against your purchases every month, you can be sure that a fraudulent copy of your card is not being used by someone pretending to be you.

Ensure you have adequate anti-virus software on your computer - and keep it up-to-date!

It is important that you protect yourself against fraudulent activity when you’re online. As a minimum, to ensure your protection we suggest you have regularly updated software with anti-spyware, anti-virus, anti-spam and firewall capabilities installed on your computer.

There are many methods used to plant viruses in your computer. One of the most effective is to entice you to open an email, click on a link in an email or open an attachment to an email which may result in Trojan software being loaded onto your computer or you may be directed to a fake website that looks genuine. 

You may receive emails with 'friendly' subject headings such as "hi" or "forgot to tell you". Some emails may even mention your name. 

• Take care that no one is directly able to observe your PIN as it is entered into the device
• At an ATM and EFTPOS hold your other hand over the PIN pad to ensure your PIN is not observed or filmed
• If you suspect that any ATM you intend to use may not be functioning correctly, appears damaged, has loose components or devices that might be attached to it, then use a different ATM and notify the owner of the ATM if possible.
• Regularly change your Personal Identification Number (PIN)
• Following an EFTPOS transaction check store receipts for any irregularities – i.e. the store name, details, and location should all match the store from which you made your purchase
• Regularly check your account statements
• Be aware of the amount of funds you have in your account
• Do not write your PIN anywhere
• Where possible and if it is available to you, use chip technology
• If you have concerns contact us on 13 25 85 immediately.

For further information on card skimming, please visit the Scamwatch website. An ATM & EFTPOS Card Skimming Awareness Guide is also available on our Downloads page.