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You are here: Internet Banking > Security
While online banking is one of the fastest growing financial services today, it also requires a high level of responsibility. We have an extremely sophisticated approach and are fully committed to protecting member security. One of our latest improvements is the introduction of the Secure SMS which ensures a higher level of personal security for all those members conducting transfers in and out of their accounts.
What security does Internet Banking include?
What is 128-bit encryption?
This is the level of ‘encryption’ that applies to any information or transaction entered within Internet Banking. Encrypted transactions are ‘scrambled’ to protect the security of the data. Once you have logged into Internet Banking you are in a completely encrypted environment. 128-bit encryption is currently the highest level of encryption available on the Internet. 128 bit encryption does three main things:
Secure SMS What is Secure SMS?
Secure SMS is a security system that makes use of SMS messaging on your mobile phone, or voice activated message on your landline phone, and is provided free of charge to all members. How do you register for “Secure SMS”?
You will have the opportunity to register when you first log in to Internet Banking. If you have previously refused registration, you will need to contact us to enable registration by calling into your nearest Personal Financial Centre or calling our Member Contact Centre on 13 25 85 (or + 61 8 8205 8888 from overseas). Please have your membership number and Telephone Banking Passcode ready to quote for identification when you call us. How does “Secure SMS” work? When you perform a transaction or activity in Internet Banking that requires a higher level of security, you will be prompted to verify this with a secure SMS code that is sent to your mobile phone. Once you have received the secure SMS code on your mobile phone you will enter the code on to the Internet Banking screen, which will allow your transaction or activity to be finalised. It’s as simple as that!
Please note that you will not be required to enter a Secure SMS code if you perform transactions which are in your saved favourites.
What if you do not have a mobile phone live outside of a mobile coverage area, reside overseas and do not have access to global roaming, or do not have a landline facility? If you do not have access to a mobile phone or landline facility, you reside outside of a mobile phone coverage area, or you reside overseas and do not have access to global roaming you will need to apply for a Security Token which will offer the same code-based security service. To apply for a Security Token, please download and fill out the Application for a Security Token form.
To find out more about the Secure SMS facility please refer to our list of FAQ’s and our Information Sheet. Factor2 Security Tokens
For those members that are unable to register for Secure SMS authentication, Community CPS is able to provide Factor2 Security Tokens, which are small, lightweight devices that generate a unique 6-digit passcode every 30 seconds.
Factor2 Security Tokens are a secondary level security system that aims to protect members from unauthorised use of their accounts via Internet Banking. Once you have a Security Token, each time you wish to transfer funds between memberships, transfer to another financial institution, make a BPAY® payment or pay a bill by cheque, you will be prompted to load the passcode from your Security Token. Simply press the button on your token and you will be provided with a unique, 6-digit passcode. Your payment cannot be completed unless this passcode is entered. |
